At Data Drive Thru®, our goal is to make our customers completely satisfied with their purchase. If you need to return an item for replacement or a refund please follow the instructions below for a prompt response.
 
Before any returns will be honored, you must contact the Data Drive Thru Tech Support Department to receive a "Return Merchandise Authorization" (RMA) number.
 
The RMA number must be placed on the outside of the package and all product components shipped to you in the original order must be enclosed in the return, before we will issue a credit or exchange.
 
Our team can be reached a by sending an email to support@datadrivethru.com. You will receive a reply within 24 hours.
 

We will be happy to accept return of unopened units for credit to your credit card within 30 days of the date of purchase. Please obtain an RMA number by contacting Tech Support as stated above. You will be responsible for return shipping. See product return guidelines below.
 

Data Drive Thru® is happy to exchange any defective product for the same within the warranty period (see below) of purchase if Support determines that the product is damaged or defective. Please obtain an RMA via email by contacting Tech Support as stated above. You must ship the defective product back to receive a new unit. See product return guidelines below.
 

We cannot accept opened, non-defective merchandise for credit or exchange. This is a software product as much as it is an electronic device and we cannot accept opened, non-defective embedded software products for credit or exchange.
 

Once you have received an RMA from Data Drive Thru®, please package all items securely and include the RMA number on the shipping label. Products returned without a visible RMA number will not be credited. You must prepay shipping charges (No refunds for shipping will apply), returns sent COD will be refused. Please only ship by a carrier that can provide you a traceable shipping number (UPS, FEDEX, etc.) Data Drive Thru® will not be responsible for returns that they do not receive and can not be traced. Returns must be received within 30 days of issuance of the RMA number.